Frequently Asked Questions
How long does delivery take?
Usually 2–7 business days within Germany, Austria, Switzerland and Luxembourg. Custom pieces may take a little longer – noted directly on the product page.
From when is shipping free?
From an order value of €75 we ship free of charge via DHL within the countries we deliver to.
Can I request custom or personalized items?
Yes, gladly! Just reach out via the contact form – we'll see what's possible.
How do I care for my handmade items?
Care instructions are listed on the respective product page, usually gentle hand-washing is recommended.
Which payment methods are accepted?
PayPal, Klarna and bank transfer.
Can I return my order?
The statutory right of withdrawal applies (see our withdrawal notice). For custom-made pieces tailored to you, the right of withdrawal may be excluded by law.
Do I have to pay VAT?
No. Van's DIY & Bastelbedarf is a small business per §19 UStG – no VAT is charged or shown.
Do I need an account to order?
No, you can conveniently check out as a guest. An account is worthwhile for order history and your wishlist though.